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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Brandy Byler - Johnson

October 20, 2026

5 out of 5 rating by Brandy Byler - Johnson
"Always kind customer service and always on top of a request in a very timely fashion!! Ive been with State Farm for many years and I'm not planning to change anytime soon!!"
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Kim Sweed

October 19, 2026

5 out of 5 rating by Kim Sweed
"PROFESSIONAL & INFORMATIVE !!"
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Debbie McDowell

October 15, 2026

5 out of 5 rating by Debbie McDowell
"Mallory was very helpful and responded to my request promptly."
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Robbie Gail Charette

October 15, 2026

5 out of 5 rating by Robbie Gail Charette
"Rapid response even when I wasn't in a hurry. Very service-oriented team! Thank you"
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Phillip H

October 14, 2026

5 out of 5 rating by Phillip H
"This was my first auto claim ever and Randi assured me they would reach out if they needed anything. Very reassuring!"
We responded:
"Phillip, thank you so much for your kind words! We know filing your first auto claim can feel overwhelming, and I’m so glad Randi was able to provide reassurance and help put your mind at ease. We’re fortunate to have her on our team! We truly appreciate the trust you’ve placed in our agency. Please know that you’re never alone when something unexpected happens. Randi, my team, and I are always here to help guide you along the way. Taking care of people like you is why we love what we do, and we’re so thankful to have you as part of our State Farm family!

— Kelli Dozier & Team"
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Stephanie Cousins

October 13, 2026

5 out of 5 rating by Stephanie Cousins
"The agent was very personable, knowledgeable and helpful."
We responded:
"Thanks for the review, @Stephanie Cousins! I am happy to hear you had a great experience during your recent visit to our office. We are looking forward to the next time you stop by!"
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Michael D Huyck

October 12, 2026

5 out of 5 rating by Michael D Huyck
"Randi was very friendly and helpful"
We responded:
"Thank you so much, Michael! We appreciate your kind words and are happy to hear Randi made your experience such a positive one! We’re fortunate to have her on our team. Thank you for choosing our agency for your auto insurance needs! We truly appreciate your trust and look forward to being here for you whenever you need us. We’re grateful to have you as part of our State Farm family!

— Kelli Dozier & Team"
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Gene Lowrie

October 10, 2026

5 out of 5 rating by Gene Lowrie
"Kelli was extremely knowledgeable and helpful."
We responded:
"Thank you so much, Gene! It was truly a pleasure visiting with you and taking the time to review your insurance coverage to make sure your needs are well protected. I appreciate your kind words and the trust you’ve placed in our agency. We’re so glad to have you as part of our State Farm family! Please know that you can always count on me and my team to be here for you. We look forward to building a lasting relationship and taking great care of you for many years to come!

— Kelli Dozier & Team"
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Peanutheads Peanutheads

October 2, 2026

5 out of 5 rating by Peanutheads Peanutheads
"A lot of changes were made some good some not but overall ok I really appreciate the staff Randi (hope that’s right). She great"
We responded:
"Thank you for sharing your thoughts with us. Your trust means a lot to me, especially through the recent changes. I’m so glad Randi has been there to take great care of you—she truly has a heart for our customers. We appreciate you and are grateful to have you with us! ❤️

— Kelli"
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Josh Smith

September 29, 2026

5 out of 5 rating by Josh Smith
"Great help and service"
We responded:
"Josh, thank you so much for the wonderful 5-star review! It means a lot to me to hear that you’ve had a great experience with our team—from helping with your auto, property, and life insurance to being easy to reach when you need us. Providing great service, making things simple, and being there for our customers is exactly what we strive for every day. We truly appreciate your trust in us, Josh, and I’m so grateful for the opportunity to take care of you and your family!

— Kelli"
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jordyn laine

September 29, 2026

5 out of 5 rating by jordyn laine
"Randi is my favorite. She helped me with my insurance very quickly and had no problems!"
We responded:
"Jordyn, thank you so much for the 5-star review! We happen to think Randi is pretty special too! ❤️ I love hearing that she took great care of you and made your insurance experience quick, easy, and stress-free. Randi genuinely cares about our customers, and I’m so proud of the service and heart she brings to our team every day. Thank you for trusting us, Jordyn—we’re so grateful to take care of you!

— Kelli"
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Felisha Smith

September 29, 2026

5 out of 5 rating by Felisha Smith
"Very polite"
We responded:
"Felisha, thank you so much for the wonderful 5-star review! I’m so glad you found our team friendly, easy to reach, and helpful with your auto and renters insurance. Making insurance simple while providing great value and genuinely caring for our customers is so important to me. Thank you for trusting me and my team, Felisha—we truly appreciate you and are grateful for the opportunity to take care of you!

— Kelli"
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Donna Sullivan

September 28, 2026

5 out of 5 rating by Donna Sullivan
"Kelli was great!! She reduced by auto rate 100$ every 6 months and I received more coverage!!"
We responded:
"Donna, thank you so much for the wonderful review! It was truly my pleasure helping you with your auto insurance. I’m so glad we were able to find an option that gave you more coverage while also saving you money—that’s a win I love celebrating with my customers! ❤️ Thank you for trusting me and my team, Donna. I’m grateful for the opportunity to take care of you and so happy to have you as part of our State Farm family!

— Kelli"
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Kalyn Meschwitz

September 28, 2026

5 out of 5 rating by Kalyn Meschwitz
"I absolutely love this insurance agency. They are so personable with you, and they work really hard to get you the best deals on everything you need insurance for!!! Highly recommend 10 out of 10!!!"
We responded:
"Kalyn, this review absolutely made my day! ❤️ Thank you so much for the 5 stars and the amazing 10 out of 10 recommendation! Hearing that you feel personally cared for by our team means more to me than you know. We work hard to find the right coverage and value for our customers, but building genuine relationships and making sure you always feel taken care of is what matters most to me.

Thank you for trusting me and my team, Kalyn! We absolutely love having you as part of our State Farm family and are so grateful for you! ❤️

— Kelli"
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Allie Howard

September 26, 2026

5 out of 5 rating by Allie Howard
"Kelli and her staff are like working with actual friends, i am very comfortable, and confident in their ability to watch over me and my affairs"
We responded:
"Allie, this review truly touched my heart! ❤️ Knowing that working with me and my team feels like working with friends is one of the greatest compliments you could give us. I want every person we serve to feel comfortable, cared for, and confident that we’re looking out for what matters most to them.

Your trust means more to me than you know, Allie. Thank you for allowing us to be part of your life and for trusting us to help take care of you and the things that matter to you. We’re incredibly grateful for you!

— Kelli"
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Oren Moore

September 25, 2026

5 out of 5 rating by Oren Moore
"Mallory is professional and very courteous. She has patience and give insight and good information about State Farm . I recommend State Farm they are the best insurance company in Washington County"
We responded:
"Oren, thank you so much for the wonderful review and recommendation! I especially love hearing your kind words about Mallory. Her patience, professionalism, and genuine desire to help our customers understand their insurance are qualities I value so much, and I’m incredibly thankful to have her on my team. Thank you for trusting our agency, Oren. Your confidence in us means more than you know, and we’re so grateful for the opportunity to take care of you!

— Kelli"
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Larry Wilson

September 24, 2026

5 out of 5 rating by Larry Wilson
"Great job reviewing and explaining details of policies at renewal time."
We responded:
"Larry, thank you so much for the wonderful review! I especially appreciate you mentioning your renewal review. Taking the time to sit down with our customers, explain their coverage, answer questions, and make sure their policies still fit their needs is such an important part of what we do. I’m so glad you found the review helpful and our team easy to reach. Thank you for trusting us with your auto and property insurance, Larry—we truly appreciate you and are grateful for the opportunity to take care of you!

— Kelli"
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Michelle Blake

September 23, 2026

5 out of 5 rating by Michelle Blake
"Kelly Dozier is great! Excellent customer service and extremely helpful if you have a claim!
Highly recommend!"
We responded:
"Michelle, thank you so much for the wonderful review and recommendation! It truly means a lot to me. Being there for my customers—especially when a claim happens and you need someone in your corner—is one of the most important parts of what I do. I’m so grateful for your trust, Michelle, and truly appreciate the opportunity to take care of you! ❤️

— Kelli"
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Judy & Ron Willitzer

September 23, 2026

5 out of 5 rating by Judy & Ron Willitzer
"Appreciated the meeting with Bryton today to review my insurance renewals.She was professional, knowledgeable and prepared for my questions. I really appreciated our discussions and solutions she provided."
We responded:
"Thanks for the review, @Judy & Ron Willitzer! I am happy to hear you had a great experience with Brighton during your recent visit to our office. We are looking forward to the next time you stop by!"
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David Borne

September 23, 2026

5 out of 5 rating by David Borne
"Kelli and her team are always knowledgeable and helpful. Great partners!!"
We responded:
"David, thank you so much for the 5-star review! Hearing you call us “great partners” truly means a lot to me. That’s exactly the kind of relationship I want to have with the people we serve—knowledgeable, helpful, accessible, and there when you need us. I also appreciate your feedback on the claims process and am glad our team could be there to help along the way. Thank you for your continued trust, David. We truly appreciate you!

— Kelli"
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Beverly Berger

September 23, 2026

5 out of 5 rating by Beverly Berger
"Always see that I have the right coverages for my vehicle / life/ renters insurance. And very honest and polite. Definitely highly recommend State Farm, Kelli Dozier Ins. Agent.😃👏"
We responded:
"Hi Beverly — thank you for the wonderful 5-star review. We truly appreciate you taking the time to share your experience.

We’re glad to hear that Kelli Dozier and our team consistently make sure you have the right coverages for your vehicle, life, and renters insurance. It also means a lot that you recognized our honesty and politeness—those are important to us.

Thank you for the high recommendation. We’re here for you anytime you need us. 😃👏🌟"
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Maria Vargas

September 17, 2026

5 out of 5 rating by Maria Vargas
"She explained things so easy and it was easy to understand."
We responded:
"Maria, thank you so much for the 5-star review! I’m so glad we were able to make everything easy to understand. Insurance can sometimes feel complicated, and it’s really important to me that our customers feel comfortable, informed, and confident in their coverage. Thank you for trusting us, Maria—we truly appreciate you and are grateful for the opportunity to take care of you!

— Kelli"
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Robert Rybarski

September 16, 2026

5 out of 5 rating by Robert Rybarski
"She was quick, fast and responsive!"
We responded:
"Robert, thank you so much for the 5-star review! I love hearing that our team was quick, responsive, and easy to reach. Being available when our customers need us and making things as simple as possible is something that’s very important to me. We truly appreciate your trust, Robert, and I’m grateful for the opportunity to take care of you!

— Kelli"
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Dustyn Banik

September 14, 2026

5 out of 5 rating by Dustyn Banik
"They’re always there whenever you need a hand. We’ll be customers for life."
We responded:
"Dustyn and Alma, this truly means so much to me! Knowing that you feel you can count on us whenever you need a hand is one of the greatest compliments we could receive. Your trust and loyalty mean more than you know, and we feel incredibly fortunate to have the opportunity to take care of you and your family. “Customers for life” absolutely made my day—we plan on being here for you every step of the way! ❤️

— Kelli"
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Toby Miclette

September 14, 2026

5 out of 5 rating by Toby Miclette
"Awesome Service!"
We responded:
"Hi Toby— thank you very much for your 5-star review. We truly appreciate you taking the time to share your experience, and it’s great to hear we were able to help. Our team is committed to providing excellent service, and your feedback means a lot.

We look forward to the opportunity to assist you again in the future. 🌟"